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Introduction to ITIL® Foundation Certification

Course Features

  • 24 hours of extensive blended training
  • Classroom and online modes of learning
  • Exam assistance by ITIL Expert Trainer
  • Hard/ Soft copy of the courseware
  • ITIL® Foundation Exam Fee Included
  • Acesynergi and course is accredited by Axelos and People Cert

Certification FAQ's
Eligibility : There are no prerequisites for taking the course.
Process :
The ITIL® Foundation examination will be held on the last day of the training. This is a one hour online examination comprising of 40 questions out of which the participant has to score 26 (65%)to attain the certification. Candidates will be awarded 2 credits for the same from APMG. This is a closed book exam, and electronic devices are not allowed. To attain the highest level of ITIL® which is the ITIL® Expert certification, a candidate should have 22 credits.

The following are the various levels of Certifications available :

  • ITIL® Foundation – 2 credits
  • ITIL® Intermediate
    a)ITIL® Lifecycle ( 5 modules) – Each module is awarded 3 credits Service Design, Service Strategy, Service Operation, Service Transition and continual Service Improvement
    b)ITIL® Capability (4 modules) – Each module is awarded 4 credits Planning Protection and Optimization, Service offerings and Agreement, Release Control and Validation, Operational Support and Analysis
  • ITIL® Expert – 5 credits
    Managing Across Lifecycle (MALC)


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